Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tow-Trust Towbars relationship with you in relation to this website.

The term ‘Tow-Trust Towbars’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Units 9-11, Carlyon Road Industrial Estate, Atherstone, Warwickshire, CV9 1JE.  Our company registration number is 2650730. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Tow-Trust Towbars prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Disclaimer:

Every attempt has been made to ensure that the information contained on this web site is valid at the time of publication. Tow-Trust Towbars Limited reserves the right to make additions, changes, or corrections at any time and without notice. Additionally, Tow-Trust Towbars Limited disclaims any and all liability for damages incurred directly or indirectly as a result of errors, omissions, or discrepancies.

This web site includes links to other Internet sites that are not controlled by or endorsed by Tow-Trust Towbars Limited. As such, Tow-Trust Towbars Limited takes no responsibility for the content or accuracy of these linked sites.

All prices described are exclusive of VAT, postage and packing.

Returns Policy: 

As part of our continued efforts to maintain high standards in all departments, Tow-Trust have now introduced a new returns policy in an attempt to reduce the problems caused to both the manufacturer and the purchaser by the return of goods.  In order for this process to run smoothly, Tow-Trust has issued some guidelines that will take effect from Monday January 4^th 2010. 

In all cases may we start by asking customers who require the return of goods to please ensure they advise us beforehand.

Return of damaged / faulty goods or goods sent incorrectly by Tow-Trust

• Following purchase of your goods, it is the responsibility of the purchaser to immediately check upon receipt that they are not damaged, faulty or incorrect in any way.
• Please can all customers be aware that upon receipt of goods via our courier’s, should they be damaged or incomplete in any way as a result of transport to you, it is the responsibility of the customer to sign for it as ‘damaged’.  Not signing for goods as ‘damaged’ will effectively leave Tow-Trust powerless to claim for damages and therefore result in Tow-Trust being unable to replace the goods free of charge to the customer or issue a full credit.
• In the rare instance that the goods you have received are damaged, faulty or incorrect due to manufacturer error, a replacement or credit will be issued by Tow-Trust.

Return of unwanted / incorrectly ordered goods due to customer error

• Should any goods that have been received from Tow-Trust be deemed unwanted by the purchaser, but be correct in manufacture and supply, then the purchaser will have 30 days to return the goods for credit.This also applies for any goods ordered by the purchaser in error.
• The purchaser is required to inform Tow-Trust prior to the return of goods.  The purchaser must have the sales invoice number that the goods they wish to return relates to.
• Goods that are to be returned after the 30 day return period has surpassed will only be accepted by prior agreement with Tow-Trust and solely at Tow-Trust’s discretion. Tow-Trust holds the right to refuse returns after this 30 day period.
• Please note that the return of goods is the responsibility of the purchaser unless prior agreement has been made with Tow-Trust.It is the sole responsibility of the purchaser to make sure that any items returned to Tow-Trust are complete.
• Tow-Trust can alternatively arrange for the collection of goods at a cost borne by the purchaser.In this instance it is the sole responsibility of the purchaser to ensure that the item is packaged in a way to guarantee that the item is returned complete.
• Where goods are required for return at no fault of Tow-Trust, there will be a MINIMUM re-stocking charge of £10 per towbar received back.Upon receipt of returned goods Tow-Trust will complete a thorough check to ensure the quality of the product is the same as when sold.  This check will ensure that the goods have been returned complete and in a re-saleable condition.
• Tow-Trust reserve the right to deduct a further amount from any credit issued should the product returned be deemed incomplete or in less than new condition that then requires any remedial or re-packaging work to be carried out by Tow-Trust.A credit will be issued to customers when the returned goods are considered complete and in a re-saleable condition.